When Jasmine Marks dined with friends at La Fisherman in Houston recently, she said the service was not that great. Furthermore, she was miffed at the 17 percent gratuity calculated into the final bill their server brought to the table. Marks didn’t want to pay the 17 percent gratuity, which is the policy of the […]
A new survey conducted by TheRoot.com took on the topic of tipping which is wrapped in racial stereotypes. According to the study, Black diners place more of a premium on good service and were more likely to say that one should tip as a “reward for good service.” African-Americans were less likely to cite the […]
Dr. William Michael Lynne, a full professor of consumer behavioral marketing at Cornell University's School of Hotel Administration has been examining the relationship between gratuities and race since the late-80s but due to what he saw as a politically sensitive topic, Dr. Lynne only recently began to discuss some of the implications attached to the subject.
